Postage/Delivery Information

Shipping

The policy at Sanctuary Music is to keep the price to the customer to an absolute minimum.  Where postal charges are applied they reflect the actual cost to us.  All items in the UK are sent out by Royal Mail 48 Hours (not requiring addressee’s signature) unless First Class is specified by the Customer. 

Items shipped to destinations outside of the UK will be sent either by Royal Mail International Tracked and Signed or by Royal Mail Standard.  The customer will be given these options with prices when checking out.

Our shopping basket will calculate the postage and packaging costs automatically.

Where applied there are 4 different sets of postal prices (including packaging costs) depending on your location:


1.  UK

2.  European Zone (including Russia, Ukraine, Turkey, Baltic States)

3.  World Zone 1

4.  World Zone 2 (Australia, New Zealand, Singapore & Pacific Islands)


For more information on Royal Mail charges please go to www.royalmail.com/sites/default/files/RoyalMail_2016_Prices.pdf 


Please Note the Following:

Double LPs count as 2, as do double 7” packs, double CDs etc.


Packaging

It is important for all deliveries to be packaged to a professional standard to keep the risk of damage in transit to an absolute minimum.  We charge a small fee for packaging simply to cover some of the cost of purchasing the packaging materials.  The fee is fixed at 50p per shipment and is included in the prices above.Delivery Information


Important

Due to the Post Office reducing the level of compensation offered in case of loss or damage, our basket will now alert you if you are not fully covered for the cost of the items, and compensation will only be paid to the value of the insurance cover bought. See our terms and conditions for full details.